//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing and consumer services"
~person:"Asante, Daniel"
~person:"Chen, Mu-Chen"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Customer service
2
Dienstleistungssektor
2
Implicit contracts
2
Implizite Kontrakte
2
Kundenservice
2
Psychological contract fulfillment
2
Quality management
2
Qualitätsmanagement
2
Service encounter quality
2
Service industry
2
Arbeitsverhalten
1
Arzneimittel
1
Big event
1
Großveranstaltung
1
Importance-satisfaction model
1
Innovative work behavior
1
Kano model
1
Logistics
1
Logistics provider
1
Logistik
1
Logistikdienstleister
1
Mega-event
1
Overall justice
1
Perceived HPWS
1
Pharmaceutical industry
1
Pharmaceutical logistics
1
Pharmaceuticals
1
Pharmaindustrie
1
Prosocial service behavior
1
Refined kano model
1
Satisfaction
1
Service-oriented HPWS
1
Transportation service
1
Work behaviour
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Asante, Daniel
Chen, Mu-Chen
Prentice, Catherine
14
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Alnawas, Ibrahim
3
Bilgihan, Anil
3
Goh, Ben
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Jin, Naehyun Paul
3
Karande, Kiran
3
Ladhari, Riadh
3
Li, Minglong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Mortimer, Gary
3
Park, Eunil
3
Wang, Xuequn
3
Wilkins, Hugh
3
Al Khateeb, Amr
2
Amin, Muslim
2
Antwi, Collins Opoku
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Assaker, Guy
2
Babin, Barry J.
2
Bai, Billy
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Bowden, Jana
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Journal of retailing and consumer services
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Asia Pacific journal of marketing and logistics
1
Information systems and e-business management : ISeB
1
International journal of hospitality management
1
International journal of logistics systems and management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of physical distribution & logistics management : IJPD & LM
1
Technological forecasting & social change : an international journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
3
Applying the Kano model to investigate the quality of transportation services at mega events
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Huang, Chun-Han
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502648
Saved in:
4
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->