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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing and consumer services"
~person:"Asante, Daniel"
~subject:"Service encounter quality"
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Service encounter quality
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Dienstleistungssektor
2
Implicit contracts
2
Implizite Kontrakte
2
Kundenservice
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Kundenzufriedenheit
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Psychological contract fulfillment
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Service industry
2
Service quality
2
Arbeitsverhalten
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Innovative work behavior
1
Overall justice
1
Perceived HPWS
1
Prosocial service behavior
1
Quality management
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Qualitätsmanagement
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Service-oriented HPWS
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Work behaviour
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Asante, Daniel
Asante, Eric Adom
2
Kwamega, Michael
2
Tang, Chunyong
2
Opoku-Danso, Alexander
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Journal of hospitality marketing & management
Journal of retailing and consumer services
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ECONIS (ZBW)
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Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
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