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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of service theory and practice : JSTP"
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Search: subject:"Critical Incident Technique"
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Dienstleistungsqualität
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Consumer behaviour
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Critical incident technique
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Lee, Seonjeong
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Ramseook-Munhurrun, Prabha
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Journal of hospitality marketing & management
Journal of service theory and practice : JSTP
Journal of financial services marketing : JFSM
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Global journal of business research : GJBR
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International journal of business excellence
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International journal of electronic customer relationship management : IJECRM
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A
critical
incident
technique
investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
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2
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
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