//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Dienstleistungsmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Nachkaufmarketing"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
Customer service
27
Kundenservice
27
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
15
Kundenzufriedenheit
15
Consumer behaviour
14
Konsumentenverhalten
14
Beschwerdemanagement
8
Beziehungsmarketing
8
Complaint management
8
Relationship marketing
8
Hospital
4
Krankenhaus
4
Contract theory
3
Lieferkette
3
Supply chain
3
Vertragstheorie
3
service encounter
3
service failure
3
service recovery
3
Aerospace industry
2
Business process management
2
Dienstleistungssektor
2
Einzelhandel
2
Emotion
2
Luftfahrtindustrie
2
Performance measurement
2
Performance-Messung
2
Product quality
2
Produktqualität
2
Prozessmanagement
2
Retail trade
2
Service industry
2
Tourism industry
2
Tourismuswirtschaft
2
customer experience
2
customer loyalty
2
proactive customer service performance
2
satisfaction
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Liu, Nan
1
Shan, Wang
1
Wan, Guohua
1
Published in...
All
Journal of hospitality marketing & management
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
5
Management decision : MD
3
SpringerLink / Bücher
3
Human resource management review
2
Journal of business research : JBR
2
Journal of service research : JSR
2
TCW
2
The journal of services marketing
2
Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
1
Betriebswirtschaft in Studium und Praxis
1
Business process management journal
1
California management review
1
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmanagement : Jahrbuch
1
ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
Faculty & research / Insead : working paper series
1
Forum Dienstleistungsmanagement
1
Grundlagen des After Sales Marketing
1
HAB-Forschungsbericht : Schriftenreihe der Hochschulgruppe für Arbeits- und Betriebsorganisation e.V. (HAB)
1
Handbook of global supply chain management
1
Harvard business review : HBR
1
IT-Outsourcing in der Praxis : Strategien, Projektmanagement, Wirtschaftlichkeit
1
Innovative Unternehmensführung : Planung, Durchführung und Kontrolle von Innovationen
1
Interaktionen im Dienstleistungsbereich
1
International journal of contemporary hospitality management
1
International journal of electronic finance : IJEF
1
International journal of innovation management
1
International journal of managerial and financial accounting
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of services and operations management
1
International journal of services, economics and management
1
Journal of information & knowledge management : JIKM
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management : JOM
1
Journal of marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->