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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Produktqualität"
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Produktqualität
Customer service
27
Kundenservice
27
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
15
Kundenzufriedenheit
15
Consumer behaviour
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Konsumentenverhalten
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Relationship marketing
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Hospital
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Krankenhaus
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Contract theory
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Lieferkette
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Supply chain
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Vertragstheorie
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service encounter
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service failure
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service recovery
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Aerospace industry
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Business process management
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Dienstleistungssektor
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Einzelhandel
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Emotion
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Performance-Messung
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Product quality
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Prozessmanagement
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Retail trade
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Service industry
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Tourism industry
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Tourismuswirtschaft
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customer experience
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customer loyalty
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proactive customer service performance
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satisfaction
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Kim, Sang Hyun
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Bakshi, Nitin
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Cohen, Morris A.
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Guajardo, Jose A.
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Netessine, Serguei
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Savva, Nicos
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Journal of hospitality marketing & management
Management science : journal of the Institute for Operations Research and the Management Sciences
Berichte aus der Volkswirtschaft
1
Cahier de recherche / Centre de Recherche pour l'Etude et l'Observation des Conditions de Vie, CREDOC
1
Conference Board report
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Die Forschung in Zukunft - die Zukunft in Forschung : [die Beiträge wurden auf dem XXX. Kongress der Deutschen Marktforschung vom 21. - 23. Mai 1995 in Berlin als Vorträge gehalten]
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Economics letters
1
INSEAD Working Paper
1
International journal of business and economics
1
International journal of consumer studies
1
International journal of hospitality management
1
International journal of production economics
1
International journal of production research
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Journal of retailing
1
Kurswechsel Richtung Kunde : die Praxis der Kundenorientierung
1
Metamorphosis : a journal of management research
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Neue Wege des Versicherungsmanagements : Festschrift zum 60. Geburtstag von Günter Schmidt
1
Omega : the international journal of management science
1
The Geneva risk and insurance review
1
The journal of legal studies
1
Transportation research / E : an international journal
1
Working paper : working paper series
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Ökonomische Analyse von Verträgen
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Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
2
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
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