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~isPartOf:"Journal of hospitality marketing & management"
~person:"DiPietro, Robin B."
~subject:"Customer service"
~subject:"Hospital"
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The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
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