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~isPartOf:"Journal of hospitality marketing & management"
~person:"Mattila, Anna S."
~person:"Sharma, Piyush"
~person:"Stock-Homburg, Ruth"
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Mattila, Anna S.
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Journal of hospitality marketing & management
The journal of services marketing
11
International journal of hospitality management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Neue betriebswirtschaftliche Forschung : Nbf
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Journal of business research : JBR
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Journal of service management
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Journal of service research : JSR
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Cornell hospitality quarterly : CQ
2
Journal of retailing and consumer services
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Journal of service research
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Journal of the Academy of Marketing Science
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Journal of travel and tourism marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Branding and sustainable competitive advantage : building virtual presence
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Gabler Research
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Gabler research
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Handbook of hospitality marketing management
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Handbuch Mitarbeiterbefragung
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International journal of internet marketing and advertising : IJIMA
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Journal of global marketing
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Journal of international consumer marketing
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Journal of marketing management : MM
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Journal of retailing
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Journal of service theory and practice : JSTP
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Kompetenz in Wissenschaft & Management
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Marketing intelligence & planning
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Neue betriebswirtschaftliche Forschung : nbf
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Services marketing quarterly
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The Cornell hospitality quarterly
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The journal of product innovation management : an international publication of the Product Development & Management Association
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When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
2
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
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