//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~person:"Mostafa Rasoolimanesh, S."
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Restaurant"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Dienstleistungsmanagement
Beschwerdemanagement
1
Brand
1
Brand image
1
Brand management
1
Complaint management
1
Consumer behaviour
1
Customer forgiveness
1
Customer satisfaction
1
Dienstleistungsqualität
1
Gastronomie
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Markenartikel
1
Markenführung
1
Markenimage
1
Relationship marketing
1
Restaurant industry
1
Service quality
1
brand betrayal
1
outcomes of brand hate
1
restaurants
1
service failure
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Mostafa Rasoolimanesh, S.
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Bowden, Jana
2
Goh, Ben
2
Mattila, Anna S.
2
Ahn, Jiseon
1
Ali Eliwa, Rasha
1
Bustin, Adi
1
Chathoth, Prakash K.
1
Cheng, Ching-Chan
1
Chiang, Jimmy
1
Choi, Hwansuk Chris
1
Chung, Sulin
1
Dagger, Tracey S.
1
Ghahramani, Ladan
1
Gopalan, Ram
1
Hong, EunPyo
1
Huang, Shuyue
1
Huffman, Lynn
1
Israeli, Aviad
1
Israeli, Aviad A.
1
Jin, Naehyun
1
Jin, Naeyhun
1
Karpinski, Aryn C.
1
Khalilzadeh, Jalayer
1
Kim, Hyun Jeong
1
Kim, Kyungmin
1
Kim, Min-Seong
1
Lee, Chung Hun
1
Lee, Heng Wei
1
Lee, Seoki
1
Lee, Seonjeong
1
Lin, Ingrid Y.
1
Ma, Emily
1
Merkebu, Jerusalem
1
Momayez, Ayatollah
1
Morrison, Alastair M.
1
Ong, Chuan Huat
1
Qu, Hailin
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->