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~isPartOf:"Journal of hospitality marketing & management"
~person:"Qu, Hailin"
~subject:"Beziehungsmarketing"
~subject:"Hospitality industry"
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Beziehungsmarketing
Hospitality industry
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Beschwerdemanagement
1
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Emotion
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Gastronomie
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Gerechtigkeit
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Geschlecht
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Justice
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Mobile communications
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Mobilkommunikation
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Restaurant industry
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Service recovery
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customer loyalty
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direct reactions
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efforts
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emotions
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fine-dining restaurant image
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gender
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indirect reactions
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Qu, Hailin
Mavondo, Felix
5
Ramkissoon, Haywantee
5
Tanford, Sarah
5
Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
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Mattila, Anna S.
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O'Connor, Peter
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Okumus, Fevzi
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Assaker, Guy
2
Baloglu, Seyhmus
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Bilgihan, Anil
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Busser, James A.
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Gil Saura, Irene
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Goh, Ben
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Kim, Mi Ran
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Kim, Peter Beomcheol
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Lim, Weng Marc
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Raab, Carola
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Shoukat, Muhammad Haroon
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Shulga, Lenna V.
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Tang, Liang
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Šerić, Maja
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Abubakar, Binta
1
Agbemabiese, George Cudjoe
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Ahn, Jiseon
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Akhtar, Nadeem
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Aksu, Akin
1
Al-Ansi, Amr
1
Al-Hawari, Mohd Ahmad
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Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
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Journal of hospitality marketing & management
International journal of hospitality management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Tourism management : research, policies, practice
2
International journal of contemporary hospitality management
1
Journal of travel and tourism marketing
1
The Cornell hospitality quarterly
1
Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
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Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
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2
Customer loyalty with fine dining : the moderating role of gender
Ma, Emily
;
Qu, Hailin
;
Ali Eliwa, Rasha
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
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