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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsmanagement"
~subject:"Dienstleistungsqualität"
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Beziehungsmarketing
Dienstleistungsmanagement
Dienstleistungsqualität
Gastronomie
79
Restaurant industry
79
Consumer behaviour
57
Konsumentenverhalten
57
Customer satisfaction
34
Kundenzufriedenheit
34
Service quality
32
Relationship marketing
22
USA
12
United States
12
Beschwerdemanagement
9
Complaint management
9
Emotion
9
Brand management
6
Markenführung
6
Willingness to pay
5
Zahlungsbereitschaftsanalyse
5
customer loyalty
5
restaurant
5
Brand
4
Brand image
4
Dienstleistungsmarketing
4
Markenartikel
4
Markenimage
4
Services marketing
4
Social Web
4
Social web
4
Taiwan
4
consumer behavior
4
restaurants
4
service failure
4
Advertising effects
3
Environmental consciousness
3
France
3
Franchising
3
Frankreich
3
Innovation adoption
3
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39
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English
39
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Bowden, Jana
2
Goh, Ben
2
Kim, Kyungmin
2
Mattila, Anna S.
2
Prayag, Girish
2
Ahn, Jiseon
1
Ahn, Tae-hong
1
Ali Eliwa, Rasha
1
Antun, John M.
1
Berenger Contrí, Gloria
1
Bilgihan, Anil
1
Bustin, Adi
1
Byun, Jaemun
1
Cao, Yang
1
Chathoth, Prakash K.
1
Cheng, Cheng-Feng
1
Cheng, Ching-Chan
1
Chiang, Jimmy
1
Cho, Hwaim
1
Choi, Hwansuk Chris
1
Choi, Jihee
1
Chuah, Stephanie Hui-wen
1
Chung, Sulin
1
Costen, Wanda
1
Dagger, Tracey S.
1
Eugene Cheng-xi Aw
1
Frash, Robert
1
Fuentes Blasco, María
1
Ghahramani, Ladan
1
Gil Saura, Irene
1
Givens, Kayde D.
1
Gopalan, Ram
1
Hong, EunPyo
1
Huang, Shuyue
1
Huffman, Lynn
1
Israeli, Aviad
1
Israeli, Aviad A.
1
Jang, Soocheong
1
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Published in...
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Journal of hospitality marketing & management
International journal of hospitality management
142
International journal of contemporary hospitality management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of retailing and consumer services
14
Journal of travel and tourism marketing
14
The Cornell hospitality quarterly
10
Journal of hospitality and tourism insights
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of business research : JBR
7
Services marketing quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
Marketing intelligence & planning
6
Quality management journal : QMJ
6
The TQM journal : the international review of organizational improvement
6
The journal of services marketing
6
The service industries journal
6
Cornell hospitality quarterly : CQ
5
Managing service quality : MSQ ; an international journal
5
Service business
5
Tourism management : research, policies, practice
5
Journal of Tourism, Heritage & Services Marketing : JTHSM
4
Journal of service research : JSR
4
Modernes Verpflegungsmanagement : best practices für Individual-, Gemeinschafts- und Systemgastronomie
4
Applied economics letters
3
Global business and finance review
3
International journal of business and globalisation : IJBG
3
International journal of quality & reliability management
3
International journal of services and operations management
3
International journal of services, economics and management
3
Journal of Islamic marketing
3
Journal of international food & agribusiness marketing
3
Journal of revenue and pricing management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Total quality management & business excellence
3
Tourism management perspectives : TMP
3
American economic journal : a journal of the American Economic Association
2
Benchmarking : an international journal ; BIJ
2
Discussion paper / Tinbergen Institute
2
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ECONIS (ZBW)
39
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1
Do consumers care about CSR activities of their favorite restaurant brands? : evidence from engagement on social networks
Kim, Min-Seong
;
Stepchenkova, Svetlana
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 305-325
Persistent link: https://www.econbiz.de/10012513774
Saved in:
2
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
3
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
4
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
5
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
6
More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants
Park, Soona
;
Kang, Jiyun
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 205-225
Persistent link: https://www.econbiz.de/10012821093
Saved in:
7
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
8
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
9
Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung
;
Lo, Pei-Chun
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
Saved in:
10
The effect of mutual introductions and addressing customers by name on tipping behavior in restaurants
Seiter, John S.
;
Givens, Kayde D.
;
Weger, Harry <Jr.>
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 640-651
Persistent link: https://www.econbiz.de/10011578886
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