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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Beziehungsmarketing"
~subject:"Hospitality industry"
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Search: "Customer relationship management"
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Beziehungsmarketing
Hospitality industry
Relationship marketing
115
Consumer behaviour
73
Konsumentenverhalten
73
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
39
Hotellerie
39
Gastronomie
22
Restaurant industry
22
Brand management
20
Markenführung
20
Brand image
17
Markenimage
17
Viral marketing
16
Virales Marketing
16
customer loyalty
14
loyalty
14
Beschwerdemanagement
13
Complaint management
13
Gastgewerbe
12
Social Web
12
Social web
12
Confidence
11
Vertrauen
11
Brand
10
Hospital
10
Krankenhaus
10
Markenartikel
10
satisfaction
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Customer integration
8
Emotion
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Kundenintegration
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customer satisfaction
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service quality
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Holiday behaviour
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115
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Mavondo, Felix
5
Ramkissoon, Haywantee
5
Tanford, Sarah
5
Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
O'Connor, Peter
3
Okumus, Fevzi
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Bowden, Jana
2
Busser, James A.
2
Gil Saura, Irene
2
Goh, Ben
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Kim, Peter Beomcheol
2
Lim, Weng Marc
2
Prentice, Catherine
2
Qu, Hailin
2
Raab, Carola
2
Shoukat, Muhammad Haroon
2
Shulga, Lenna V.
2
Tang, Liang
2
Šerić, Maja
2
Abubakar, Binta
1
Agbemabiese, George Cudjoe
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Ahn, Jiseon
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Akhtar, Nadeem
1
Aksu, Akin
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Al-Ansi, Amr
1
Al-Hawari, Mohd Ahmad
1
Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
1
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1
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Journal of hospitality marketing & management
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
255
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
170
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
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ECONIS (ZBW)
115
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111
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
112
Assessing the web-based destination marketing activities : a relationship marketing perspective
Cobos, Liza M.
;
Wang, Youcheng
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
18
(
2009
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10003862061
Saved in:
113
Factors influencing organizational responses to guest complaints : cases of Hong Kong and Northern Cyprus
Ekiz, Erdogan H.
- In:
Journal of hospitality marketing & management
18
(
2009
)
6
,
pp. 539-573
Persistent link: https://www.econbiz.de/10003887182
Saved in:
114
Customer engagement : a framework for assessing customer-based-brand relationships ; the case of the restaurant industry
Bowden, Jana
- In:
Journal of hospitality marketing & management
18
(
2009
)
6
,
pp. 574-596
Persistent link: https://www.econbiz.de/10003887184
Saved in:
115
Recovery strategies for service failures: the case of restaurants
Silber, Ilan
;
Israeli, Aviad
;
Bustin, Adi
;
Zvi, Ofir Ben
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 730-740
Persistent link: https://www.econbiz.de/10003893337
Saved in:
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