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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Emotion"
~subject:"Service quality"
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Search: subject:"consumer behavior"
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Emotion
Service quality
Consumer behaviour
243
Konsumentenverhalten
243
Customer satisfaction
91
Kundenzufriedenheit
91
Dienstleistungsqualität
77
Hotel industry
76
Hotellerie
76
Beziehungsmarketing
72
Relationship marketing
72
Gastronomie
57
Restaurant industry
57
Viral marketing
28
Virales Marketing
28
Beschwerdemanagement
26
Complaint management
26
Brand image
25
Brand management
25
Markenführung
25
Markenimage
25
Social Web
22
Social web
22
Internet marketing
21
Online-Marketing
21
Holiday behaviour
19
Urlaubsverhalten
19
Confidence
18
Vertrauen
18
Online retailing
17
Online-Handel
17
USA
17
United States
17
Brand
13
Markenartikel
13
customer loyalty
12
satisfaction
12
trust
12
Corporate Social Responsibility
11
Corporate social responsibility
11
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Undetermined
77
Free
1
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Article
100
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Article in journal
100
Aufsatz in Zeitschrift
100
Language
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English
100
Author
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Han, Heesup
4
Mattila, Anna S.
4
Prayag, Girish
4
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Hanks, Lydia
2
Hsu, Hsuan
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Miao, Li
2
O'Connor, Peter
2
Qu, Hailin
2
Ribeiro, Manuel Alector
2
Ro, Heejung
2
Abbas, Haidar
1
Abubakar, Binta
1
Ahmad, Aqeel
1
Ahmad, Naveed
1
Aideed, Hassan
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Almanza, Barbara
1
Andreu, Luisa
1
Anusree, M. R.
1
Apaolaza, Vanessa
1
Atadil, Hilmi A.
1
Baek, Jooa
1
Baker, Melissa A.
1
Baloglu, Seyhmus
1
Behnke, Carl
1
Beise-Zee, Rian
1
Bilgihan, Anil
1
Bilro, Ricardo Godinho
1
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Published in...
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Journal of hospitality marketing & management
Journal of retailing and consumer services
337
Journal of business research : JBR
250
International journal of hospitality management
242
The journal of services marketing
126
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
90
The service industries journal
81
Psychology & marketing
77
Services marketing quarterly
75
Tourism management : research, policies, practice
65
Cogent business & management
58
Journal of service research : JSR
56
Journal of consumer research : JCR ; an interdisciplinary bimonthly
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
European journal of marketing : EJM
48
Asia Pacific journal of marketing and logistics
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
42
International journal of consumer studies
41
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
40
Journal of service management
39
The journal of product & brand management
37
The journal of brand management : an international journal
36
The international journal of bank marketing : IJBM
34
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
33
International journal of quality and service sciences
33
Journal of the Academy of Marketing Science
33
European journal of marketing
32
Journal of retailing
32
International journal of electronic marketing and retailing : IJEMR
30
Journal of marketing research : JMR
30
Marketing intelligence & planning
30
Journal of air transport management
28
Journal of marketing communications
28
Marketing letters : a journal of research in marketing
28
Journal of strategic marketing
27
International journal of retail & distribution management
26
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ECONIS (ZBW)
100
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1
Effects of hotels' corporate social responsibility (CSR) initiatives on green
consumer
behavior
: investigating the roles of consumer engagement, positive emotions, and altruistic...
Raza, Ali
;
Muhammad Farrukh
;
Wang, Guofeng
;
Iqbal, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 870-892
Persistent link: https://www.econbiz.de/10014369547
Saved in:
2
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
3
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
4
From screen to service : how corporate social responsibility messages on social media shape hotel consumer advocacy
Ahmad, Naveed
;
Ahmad, Aqeel
;
Lewandowska, Anna
;
Han, Heesup
- In:
Journal of hospitality marketing & management
33
(
2024
)
3
,
pp. 384-413
Persistent link: https://www.econbiz.de/10014511811
Saved in:
5
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
6
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
7
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
8
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
9
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
10
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
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