Fonseca, Luis Miguel Ciravegna Martins da; Domingues, … - In: Journal of industrial engineering and management : JIEM 10 (2017) 3, pp. 476-494
Purpose: The implementation and certification of Management Systems International Standards, such as ISO 9001 and ISO … 14001, achieved a high international recognition, with more than 1 million organizations with their Quality Management … perspective to this area of research, analyzing the articles published since 1996, on the benefits of Management Systems …