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~isPartOf:"Journal of international business studies : JIBS ; an official journal of the Academy of International Business"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
~subject:"Marketingmanagement"
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Dienstleistungssektor
Marketingmanagement
Confidence
61
Vertrauen
61
Beziehungsmarketing
16
Consumer behaviour
16
Konsumentenverhalten
16
Relationship marketing
16
trust
13
Dienstleistungsqualität
10
Lieferantenmanagement
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Supplier relationship management
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Kundenzufriedenheit
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China
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Automobilzulieferindustrie
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Beschwerdemanagement
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Cognition
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Cross-cultural management
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Customer service
3
Einzelhandel
3
Employee retention
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Führungskräfte
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Interkulturelles Management
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Anderson, Alistair R.
1
Beatson, Amanda
1
Bello, Daniel C.
1
Benavides-Espinosa, María del Mar
1
Bilgihan, Anil
1
Chiao, Yu-ching
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Chiu, Ya-kang
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Gruenewald, Kira
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Guan, Jyh-liang
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Gudergan, Siegfried
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Isaeva, Neve
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Katsikeas, Constantine S.
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Li, Daisy K.
1
Lings, Ian
1
Mohedano-Suanes, Antonia
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
The service industries journal
Journal of business research : JBR
10
European journal of marketing : EJM
3
Interaktionen im Dienstleistungsbereich
3
The journal of services marketing
3
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
2
Asia Pacific journal of marketing and logistics
2
Australasian accounting business and finance journal : AABF
2
European research studies
2
International journal of services and operations management
2
International journal of services, economics and management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing management : MM
2
Journal of strategic marketing
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Premier reference source
2
SpringerLink / Bücher
2
The journal of business & industrial marketing
2
Asia Pacific business review
1
Asia-Pacific journal of business administration
1
Betriebswirtschaftliche Forschungsergebnisse
1
Business-to-Business-Kommunikation : neue Entwicklungen im B2B-Marketing
1
Bürgergesellschaft und Demokratie
1
Chinese management studies : CMS
1
Cogent business & management
1
Discussion paper / Center for Economic Research, Tilburg University
1
EUI working paper
1
European journal of operational research : EJOR
1
European management journal
1
Europäische Hochschulschriften / 5
1
Gabler Edition Wissenschaft
1
IEEE transactions on engineering management : EM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of advertising : the review of marketing communications
1
International journal of bank marketing
1
International journal of business
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of economic perspectives : IJEP
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International journal of electronic marketing and retailing : IJEMR
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ECONIS (ZBW)
6
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1
Unifying technology and people : revisiting service in a digitally transformed world
Kandampully, Jay
;
Bilgihan, Anil
;
Li, Daisy K.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 21-41
Persistent link: https://www.econbiz.de/10013167400
Saved in:
2
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
3
Innovation in services through learning in a joint venture
Anderson, Alistair R.
;
Benavides-Espinosa, María del Mar
; …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 2019-2032
Persistent link: https://www.econbiz.de/10009298275
Saved in:
4
Developing succesful trust-based international exchange relationships
Katsikeas, Constantine S.
;
Skarmeas, Dionysis
;
Bello, …
- In:
Journal of international business studies : JIBS ; an …
40
(
2009
)
1
,
pp. 132-155
Persistent link: https://www.econbiz.de/10003811422
Saved in:
5
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching
;
Chiu, Ya-kang
;
Guan, Jyh-liang
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Saved in:
6
Employee behaviour and relationship quality : impact on customers
Beatson, Amanda
;
Lings, Ian
;
Gudergan, Siegfried
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 211-223
Persistent link: https://www.econbiz.de/10003733143
Saved in:
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