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Journal of management : JOM
International journal of hospitality management
14
Journal of retailing and consumer services
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The journal of services marketing
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International journal of contemporary hospitality management
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Journal of business research : JBR
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A Research Agenda for Service Marketing
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Advertising and communication : proceedings 4th International Conference on Research in Advertising (ICORIA), Saarland University, June 2 - 4, 2005, Saarbruecken
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Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
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Applying predictive analytics within the service sector
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Asia Pacific journal of management
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Alleviating the burden of emotional labor : the role of social sharing
McCance, A. Silke
;
Nye, Christopher D.
;
Wang, Lu
; …
- In:
Journal of management : JOM
39
(
2013
)
2
,
pp. 392-415
Persistent link: https://www.econbiz.de/10009746962
Saved in:
2
The role of job demands and emotional exhaustion in the relationship between customer and employee incivility
Van Jaarsveld, Danielle
;
Walker, David D.
;
Skarlicki, …
- In:
Journal of management : JOM
36
(
2010
)
6
,
pp. 1486-1504
Persistent link: https://www.econbiz.de/10008701401
Saved in:
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