//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing"
~isPartOf:"The journal of services marketing"
~subject:"Gerechtigkeit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Gerechtigkeit
Beschwerdemanagement
55
Complaint management
55
Dienstleistungsqualität
35
Service quality
35
Customer satisfaction
33
Kundenzufriedenheit
33
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
26
Relationship marketing
26
Customer service
16
Kundenservice
16
Service recovery
8
USA
8
United States
8
Service failure
7
Emotion
5
Social Web
5
Social web
5
service failure
5
Dienstleistungssektor
4
Selbstbedienung
4
Self-service
4
Service failures
4
Service industry
4
Dienstleistungsmarketing
3
Justice
3
Self-service technology
3
Services marketing
3
Viral marketing
3
Virales Marketing
3
Airline
2
Customer experience
2
Customer forgiveness
2
Dienstleistung
2
Dienstleistungsmanagement
2
Ethiopia
2
Ethnic group
2
Ethnische Gruppe
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Allard, Thomas
1
Dunn, Lea H.
1
Noone, Breffni M.
1
Patterson, Paul G.
1
Prasongsukarn, Kriengsin
1
White, Katherine
1
Published in...
All
Journal of marketing
The journal of services marketing
Journal of retailing and consumer services
9
International journal of hospitality management
4
Journal of business research : JBR
4
Service business
4
Journal of business ethics : JOBE
3
Cogent business & management
2
European journal of marketing : EJM
2
International journal of physical distribution and logistics management
2
International journal of quality and service sciences
2
Journal of hospitality marketing & management
2
Journal of strategic marketing
2
Managing service quality : MSQ ; an international journal
2
Psychology & marketing
2
Quality management journal : QMJ
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Colombo business journal : international journal of theory & practice
1
Die Betriebswirtschaft : DBW
1
European journal of international management : EJIM
1
Gabler Research
1
Global business review
1
Ilmenauer Schriften zur Betriebswirtschaftslehre
1
International journal of business governance and ethics : IJBGE
1
International journal of consumer studies
1
International journal of economics and business research
1
International journal of electronic customer relationship management : IJECRM
1
International journal of product development : IJPD
1
International journal of services and operations management
1
International review on public and non-profit marketing
1
Journal of Asia Business Studies
1
Journal of Asia Pacific business
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Negative reviews, positive impact : consumer empathetic responding to unfair word of mouth
Allard, Thomas
;
Dunn, Lea H.
;
White, Katherine
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012231631
Saved in:
2
An extended service recovery model : the moderating impact of temporal sequence of events
Prasongsukarn, Kriengsin
;
Patterson, Paul G.
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 510-520
Persistent link: https://www.econbiz.de/10009672300
Saved in:
3
Overcompensating for severe service failure : perceived fairness and effect on negative word-of-mouth intent
Noone, Breffni M.
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 342-351
Persistent link: https://www.econbiz.de/10009629143
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->