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~isPartOf:"Journal of marketing"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Chang, Tsang-Chuan"
~person:"Gruber, Thorsten"
~person:"Homburg, Christian"
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Journal of marketing
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Reihe: Management-Know-how / M : praxisnah und aktuell
3
Die Betriebswirtschaft : DBW
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of marketing theory and practice
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
1
Managing service quality : MSQ ; an international journal
1
Perspektiven der marktorientierten Unternehmensführung : Arbeiten aus dem Institut für Marktorientierte Unternehmensführung der Universität Mannheim
1
Qualitative market research : an international journal
1
The TQM journal : the international review of organizational improvement
1
The journal of business & industrial marketing
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ECONIS (ZBW)
3
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1
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
2
Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
Saved in:
3
Satisfaction, complaint, and the stock value gap
Luo, Xueming
;
Homburg, Christian
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 29-43
Persistent link: https://www.econbiz.de/10003746961
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