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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Marketing letters : a journal of research in marketing"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Marketingmanagement"
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Customer satisfaction
Marketingmanagement
Emotion
108
Consumer behaviour
62
Konsumentenverhalten
62
Kundenzufriedenheit
20
Beziehungsmarketing
17
Relationship marketing
17
Dienstleistungsqualität
15
Service quality
15
Brand management
14
Markenführung
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Marketing management
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24
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Vázquez Casielles, Rodolfo
3
Koenig-Lewis, Nicole
2
Palmer, Adrian
2
Wang, Edward Shih-tse
2
Akgün, Ali E.
1
Alan, Alev Kocak
1
Aleti, Torgeir
1
Alrawadieh, Zaid
1
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1
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1
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1
Dong, Beibei
1
Díaz-Martín, Ana María
1
Ganesan, Shankar
1
Harris, Lloyd C.
1
Hede, Anne-Marie
1
Hernandez-Calderon, Araceli
1
Huang, Lei
1
Hunter, Gary L.
1
Iglesias Argu͏̈elles, Víctor
1
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1
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Medina, Cayetano
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1
Min, Jihye
1
Moons, Ingrid
1
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1
Onyemah, Vincent
1
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Journal of marketing management : MM
Marketing letters : a journal of research in marketing
The service industries journal
International journal of hospitality management
54
Journal of business research : JBR
31
Journal of retailing and consumer services
25
Journal of travel and tourism marketing
21
Journal of hospitality marketing & management
19
The journal of services marketing
19
Tourism management : research, policies, practice
14
International journal of contemporary hospitality management
13
Tourism management perspectives : TMP
13
Psychology & marketing
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of marketing communications
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of consumer behaviour : an international research review
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Cogent business & management
4
European journal of marketing
4
Global business review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
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ECONIS (ZBW)
24
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1
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
2
Customers' emotions in service failure and recovery : a meta-analysis
Valentini, Sara
;
Orsingher, Chiara
;
Polyakova, Alexandra
- In:
Marketing letters : a journal of research in marketing
31
(
2020
)
2/3
,
pp. 199-216
Persistent link: https://www.econbiz.de/10012301451
Saved in:
3
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
4
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
5
Emotional prototypes, emotional memory usages, and customer satisfaction
Akgün, Ali E.
;
Keskin, Halit
;
Alan, Alev Kocak
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 494-520
Persistent link: https://www.econbiz.de/10011760451
Saved in:
6
The long-term impact of service empathy and responsiveness on customer satisfaction and profitability : a longitudinal investigation in a healthcare context
Ye, Jun
;
Dong, Beibei
;
Lee, Ju-Yeon
- In:
Marketing letters : a journal of research in marketing
28
(
2017
)
4
,
pp. 551-564
Persistent link: https://www.econbiz.de/10011780865
Saved in:
7
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
8
Leveraging the human side of the brand using a sense of place : case studies of craft breweries
Hede, Anne-Marie
;
Aleti, Torgeir
- In:
Journal of marketing management : MM
29
(
2013
)
1/2
,
pp. 207-224
Persistent link: https://www.econbiz.de/10009733417
Saved in:
9
The influence of emotions displayed and personal selling on customer behaviour intention
Wang, Edward Shih-tse
;
Tsai, Bi-kun
;
Chen, Tzy-ling
; …
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 353-366
Persistent link: https://www.econbiz.de/10009510683
Saved in:
10
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
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