//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Psychology & marketing"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Love"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Emotion
157
Consumer behaviour
94
Konsumentenverhalten
94
Kundenzufriedenheit
27
Beziehungsmarketing
25
Relationship marketing
25
Advertising effects
16
Dienstleistungsqualität
16
Service quality
16
Werbewirkung
16
Cognition
13
Kognition
13
Brand image
11
Brand management
11
Markenführung
11
Markenimage
11
Personality psychology
11
Persönlichkeitspsychologie
11
Brand
10
Markenartikel
10
Experiment
9
Viral marketing
9
Virales Marketing
9
Advertising
8
Beschwerdemanagement
8
Complaint management
8
USA
8
United States
8
Werbung
8
emotions
8
Coping strategy
7
Coping-Strategie
7
Customer service
7
Großbritannien
7
Internet marketing
7
Kaufentscheidung
7
Kundenservice
7
Online-Marketing
7
Purchase decision
7
more ...
less ...
Online availability
All
Undetermined
12
Free
1
Type of publication
All
Article
27
Type of publication (narrower categories)
All
Article in journal
27
Aufsatz in Zeitschrift
27
Language
All
English
27
Author
All
Koenig-Lewis, Nicole
2
Lunardo, Renaud
2
Palmer, Adrian
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Akgün, Ali E.
1
Alan, Alev Kocak
1
Alrawadieh, Zaid
1
Anaza, Nwamaka A.
1
Augusto, Mário Gomes
1
Aurier, Philippe
1
Bachrach, Daniel G.
1
Baker, Julie
1
Baker, Thomas L.
1
Ball, Joan P.
1
Cetin, Gurel
1
Chang, Shu-chun
1
Chen, Tzy-ling
1
Corfman, Kim P.
1
Cusin, Julien
1
Daunt, Kate L.
1
Dincer, Fusun Istanbullu
1
Dinçer, Mithat Zeki
1
Fanjul, María Luisa
1
Flacandji, Michaël
1
Guintcheva, Guergana
1
Harris, Lloyd C.
1
Hernandez-Calderon, Araceli
1
Iglesias Argu͏̈elles, Víctor
1
Iglesias-Argüelles, Víctor
1
Jaramillo, Susana
1
Johnson, Samuel
1
Keskin, Halit
1
Kim, Jiyoung
1
Kim, Jung-hwan
1
Lamberton, Cait
1
Lee, Heekyung
1
Lee-Wingate, Sooyeon Nikki
1
Lindsey-Hall, Kristina K.
1
Liu, Xiao-Yu
1
more ...
less ...
Published in...
All
Journal of marketing management : MM
Psychology & marketing
The service industries journal
International journal of hospitality management
51
Journal of business research : JBR
26
Journal of retailing and consumer services
24
Journal of travel and tourism marketing
21
Journal of hospitality marketing & management
19
The journal of services marketing
19
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Tourism management perspectives : TMP
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of management : JOM
4
Journal of strategic marketing
4
Marketing letters : a journal of research in marketing
4
Tourism review
4
Australasian marketing journal
3
more ...
less ...
Source
All
ECONIS (ZBW)
27
Showing
1
-
10
of
27
Sort
Relevance
Date (newest first)
Date (oldest first)
1
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
2
There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
Saved in:
3
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
4
Value dimensions of gamification and their influence on brand loyalty and word-of-mouth : relationships and combinations with satisfaction and brand love
Torres, Pedro M.
;
Augusto, Mário Gomes
;
Neves, Cristiana
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10012796060
Saved in:
5
Consumer cynicism in service failures
Tran, Hai-Anh
;
Strizhakova, Yuliya
;
Usrey, Bryan
; …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
Saved in:
6
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
7
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
8
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
9
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
10
Emotional prototypes, emotional memory usages, and customer satisfaction
Akgün, Ali E.
;
Keskin, Halit
;
Alan, Alev Kocak
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 494-520
Persistent link: https://www.econbiz.de/10011760451
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->