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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~person:"Addis, Michela"
~person:"Vázquez Casielles, Rodolfo"
~source:"econis"
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Addis, Michela
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Journal of marketing management : MM
The service industries journal
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1
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ECONIS (ZBW)
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1
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
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2
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
Saved in:
3
Buying a book as a christmas gift : two routes to customer immersion
Addis, Michela
;
Sala, Giulia
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 991-1006
Persistent link: https://www.econbiz.de/10003598938
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