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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~person:"Daunt, Kate L."
~subject:"Customer satisfaction"
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Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
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