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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~person:"Iglesias Argu͏̈elles, Víctor"
~person:"Tsai, Chien-wen"
~subject:"Customer satisfaction"
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Iglesias Argu͏̈elles, Víctor
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Journal of marketing management : MM
The service industries journal
Journal of financial services marketing : JFSM
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Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
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2
The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel
Tsai, Chien-wen
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1437-1449
Persistent link: https://www.econbiz.de/10003914944
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