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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~person:"Liu, Xiao-Yu"
~subject:"Customer satisfaction"
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Liu, Xiao-Yu
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The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
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