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~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"NBER Working Paper"
~person:"Broilo, Patricia Liebesny"
~subject:"Customer service"
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Altruistic punishment : a consumer response to service failure
Silva, Renata Gonçalves Santos
;
Broilo, Patricia Liebesny
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10011771104
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