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~isPartOf:"Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior"
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Linking service employees' emotional competence to customer satisfaction : a multilevel approach
Giardini, Angelo
;
Frese, Michael
- In:
Journal of organizational behavior : OB ; the internat. …
29
(
2008
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10003729769
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