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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The Cornell hospitality quarterly"
~subject:"Job satisfaction"
~subject:"Marketingtheorie"
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Search: subject:"Nachkaufmarketing"
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Job satisfaction
Marketingtheorie
Customer service
34
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Customer satisfaction
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Kundenzufriedenheit
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Dienstleistungsqualität
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The Cornell hospitality quarterly
International journal of hospitality management
9
Journal of retailing and consumer services
6
The journal of services marketing
6
Journal of business research : JBR
4
Journal of service management
3
Journal of service research : JSR
3
European journal of marketing : EJM
2
International journal of contemporary hospitality management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Managing service quality : MSQ ; an international journal
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Schriftenreihe des Instituts für Kredit- und Versicherungswirtschaft, Abteilung Bankbetriebslehre
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Service business
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Services marketing quarterly
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British journal of industrial relations : BJIR ; an international journal of employment relations
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Business research quarterly : BRQ
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Employee relations
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European journal of marketing
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European management journal
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Gewinn und Ethik! : ethische Perspektiven in den Wirtschaftswissenschaften; Festschrift zum 20jährigen Gründungsjubiläum der Wirtschaftswissenschaftlichen Fakultät Ingolstadt der Katholischen Universität Eichstätt-Ingolstadt
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of business and psychology
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Journal of business-to-business marketing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
3
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Qu, Hailin
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
Saved in:
4
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
5
Interactional service failures in a pseudorelationship: the role of organizational attributions
Hess, Ronald L.
;
Ganesan, Shankar
;
Klein, Noreen M.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 79-95
Persistent link: https://www.econbiz.de/10003438283
Saved in:
6
Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes
Netemeyer, Richard G.
;
Maxham, James G., III.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 131-145
Persistent link: https://www.econbiz.de/10003438299
Saved in:
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