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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Arbeitszufriedenheit"
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Search: subject:"Nachkaufmarketing"
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Arbeitszufriedenheit
Customer service
48
Kundenservice
48
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
17
Relationship marketing
17
Consumer behaviour
15
Konsumentenverhalten
15
Beschwerdemanagement
10
Complaint management
10
Einzelhandel
8
Retail trade
8
B-to-B-Marketing
5
Business-to-business marketing
5
Quality management
5
Qualitätsmanagement
5
Lieferantenmanagement
4
Online retailing
4
Online-Handel
4
Salespeople
4
Supplier relationship management
4
Verkaufspersonal
4
Contract theory
3
Customer service management
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Frontline employees
3
Leistungsmotivation
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Lieferkette
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Product quality
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Product returns
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Produktqualität
3
Supply chain
3
Vertragstheorie
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Work motivation
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Aerospace industry
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Business process management
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Corporate culture
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Customer experience
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Dahlén, Micael
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Danaher, Tracey S.
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Holmqvist, Jonas
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Lunardo, Renaud
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The TQM journal : the international review of organizational improvement
The journal of business & industrial marketing
International journal of hospitality management
9
Journal of retailing and consumer services
6
The journal of services marketing
6
Journal of business research : JBR
4
Journal of service management
3
Journal of service research : JSR
3
European journal of marketing : EJM
2
International journal of contemporary hospitality management
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Service business
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
Berichte aus der Betriebswirtschaft
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Business research quarterly : BRQ
1
Cogent business & management
1
Decision sciences : DS
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Employee relations
1
European journal of marketing
1
European management journal
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Gewinn und Ethik! : ethische Perspektiven in den Wirtschaftswissenschaften; Festschrift zum 20jährigen Gründungsjubiläum der Wirtschaftswissenschaftlichen Fakultät Ingolstadt der Katholischen Universität Eichstätt-Ingolstadt
1
Handbuch Mitarbeiterbefragung
1
Human relations
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business and economics
1
International journal of commerce and management
1
International journal of human resource management
1
International journal of management and economics
1
International journal of retail & distribution management
1
Journal of business and psychology
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of management : JOM
1
Journal of managerial issues : JMI
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Journal of service research
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Journal of service theory and practice
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Journal of the Academy of Marketing Science
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1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
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