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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The journal of services marketing"
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Search: subject:"Nachkaufmarketing"
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Customer service
112
Kundenservice
112
Dienstleistungsqualität
67
Service quality
67
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
51
Relationship marketing
51
Consumer behaviour
47
Konsumentenverhalten
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Beschwerdemanagement
24
Complaint management
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23
Service industry
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Services
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Dienstleistung
18
Service encounter
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Customer integration
10
Einzelhandel
10
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10
Retail trade
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Customer experience
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Dienstleistungsberufe
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Emotion
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Service workers
9
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Frontline service employees
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Job satisfaction
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Tourism employees
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Tourismusberufe
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B-to-B-Marketing
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Betriebliche Wertschöpfung
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Business-to-business marketing
6
Frontline employees
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Leistungsmotivation
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Lieferantenmanagement
6
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Gustafsson, Anders
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Kim, Sang Hyun
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Alkire, Linda
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Barnes, Donald C.
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Brady, Michael K.
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Cohen, Morris A.
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Ellinger, Alexander E.
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Mattila, Anna S.
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Medler-Liraz, Hana
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Netessine, Serguei
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Poddar, Amit
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Sharma, Piyush
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White, Allyn
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
The journal of services marketing
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
57
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of production economics
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
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ECONIS (ZBW)
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111
Interactional service failures in a pseudorelationship: the role of organizational attributions
Hess, Ronald L.
;
Ganesan, Shankar
;
Klein, Noreen M.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 79-95
Persistent link: https://www.econbiz.de/10003438283
Saved in:
112
Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes
Netemeyer, Richard G.
;
Maxham, James G., III.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 131-145
Persistent link: https://www.econbiz.de/10003438299
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