//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~person:"Gustafsson, Anders"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Nachkaufmarketing"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenservice
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Brand
1
Brand management
1
Customer experience
1
Einzelhandel
1
Experience
1
Global
1
International marketing
1
Internationales Marketing
1
Managing customer wait
1
Markenführung
1
Retail trade
1
Service
1
Service encounters
1
Store image
1
Time value
1
Wait time estimate
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Gustafsson, Anders
Kim, Sang Hyun
3
Cohen, Morris A.
2
Netessine, Serguei
2
Alejandro, Thomas G. Brashear
1
Allaway, Arthur
1
Angell, Robert J.
1
Bakshi, Nitin
1
Bask, Anu
1
Bellos, Ioannis
1
Boles, James S.
1
Bolton, Ruth N.
1
Boyd, Eric
1
Brady, Michael K.
1
Breazeale, Michael J.
1
Buell, Ryan W.
1
Böttcher, Martin
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Campbell, Dennis W.
1
Campos, Jose Antonio
1
Caruelle, Delphine
1
Chen, Lin
1
Chiang, Jeongwen
1
Cho, Soo-Haeng
1
Cobelli, Nicola
1
Confente, Ilenia
1
Coughlan, Anne T.
1
Cowart, Kelly O.
1
D'Souza, Giles
1
Dahlén, Micael
1
Dahm, Martin
1
Danaher, Tracey S.
1
Ellinger, Alexander E.
1
Esmark, Carol L.
1
Falkenreck, Christine
1
Frei, Frances X.
1
Freling, Ryan
1
Fumagalli, Elena
1
Ganesan, Shankar
1
more ...
less ...
Published in...
All
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
Journal of business research : JBR
2
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->