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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Aerospace industry"
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Aerospace industry
Customer service
37
Kundenservice
37
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
13
Service quality
13
Beziehungsmarketing
12
Consumer behaviour
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Konsumentenverhalten
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Relationship marketing
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Beschwerdemanagement
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Complaint management
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Einzelhandel
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Retail trade
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B-to-B-Marketing
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Business-to-business marketing
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Lieferantenmanagement
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Online retailing
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Online-Handel
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Salespeople
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Supplier relationship management
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Verkaufspersonal
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Contract theory
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Frontline employees
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Leistungsmotivation
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Lieferkette
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Product quality
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Product returns
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Produktqualität
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Supply chain
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Vertragstheorie
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Work motivation
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Arbeitszufriedenheit
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Business process management
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Customer value
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Kim, Sang Hyun
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Bakshi, Nitin
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Cohen, Morris A.
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Guajardo, Jose A.
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Netessine, Serguei
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Savva, Nicos
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
INSEAD Working Paper
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ECONIS (ZBW)
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Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
2
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
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