//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Job satisfaction"
~subject:"Marketingtheorie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Nachkaufmarketing"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Job satisfaction
Marketingtheorie
Customer service
27
Kundenservice
27
Consumer behaviour
11
Customer satisfaction
11
Konsumentenverhalten
11
Kundenzufriedenheit
11
Beschwerdemanagement
9
Beziehungsmarketing
9
Complaint management
9
Dienstleistungsqualität
9
Relationship marketing
9
Service quality
9
Einzelhandel
8
Retail trade
8
Online retailing
4
Online-Handel
4
Salespeople
4
Verkaufspersonal
4
Contract theory
3
Frontline employees
3
Leistungsmotivation
3
Lieferkette
3
Product quality
3
Produktqualität
3
Supply chain
3
Vertragstheorie
3
Work motivation
3
Aerospace industry
2
Arbeitszufriedenheit
2
Business process management
2
Customer experience
2
Luftfahrtindustrie
2
Marketing theory
2
Perception
2
Product returns
2
Prozessmanagement
2
Queueing theory
2
Wahrnehmung
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Dahlén, Micael
1
Danaher, Tracey S.
1
Ganesan, Shankar
1
Hess, Ronald L.
1
Holmqvist, Jonas
1
Klein, Noreen M.
1
Lunardo, Renaud
1
Maxham, James G., III.
1
Netemeyer, Richard G.
1
Sok, Keo Mony
1
Sok, Phyra
1
Van Vaerenbergh, Yves
1
more ...
less ...
Published in...
All
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
9
Journal of retailing and consumer services
6
The journal of services marketing
6
Journal of business research : JBR
4
Journal of service management
3
Journal of service research : JSR
3
European journal of marketing : EJM
2
International journal of contemporary hospitality management
2
Journal of service theory and practice : JSTP
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Managing service quality : MSQ ; an international journal
2
Schriftenreihe des Instituts für Kredit- und Versicherungswirtschaft, Abteilung Bankbetriebslehre
2
Service business
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
Berichte aus der Betriebswirtschaft
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Business research quarterly : BRQ
1
Cogent business & management
1
Decision sciences : DS
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Employee relations
1
European journal of marketing
1
European management journal
1
Gabler Edition Wissenschaft
1
Gewinn und Ethik! : ethische Perspektiven in den Wirtschaftswissenschaften; Festschrift zum 20jährigen Gründungsjubiläum der Wirtschaftswissenschaftlichen Fakultät Ingolstadt der Katholischen Universität Eichstätt-Ingolstadt
1
Handbuch Mitarbeiterbefragung
1
Human relations
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business and economics
1
International journal of commerce and management
1
International journal of electronic commerce : IJEC
1
International journal of human resource management
1
International journal of management and economics
1
International journal of retail & distribution management
1
Journal of business and psychology
1
Journal of business-to-business marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
3
Interactional service failures in a pseudorelationship: the role of organizational attributions
Hess, Ronald L.
;
Ganesan, Shankar
;
Klein, Noreen M.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 79-95
Persistent link: https://www.econbiz.de/10003438283
Saved in:
4
Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes
Netemeyer, Richard G.
;
Maxham, James G., III.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 131-145
Persistent link: https://www.econbiz.de/10003438299
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->