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~isPartOf:"Journal of retailing"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~person:"Cai, Ruiying"
~subject:"Relationship marketing"
~type_genre:"Article in journal"
~type_genre:"Statistik"
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Relationship marketing
Beziehungsmarketing
2
Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Emotion
2
Konsumentenverhalten
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Kundenzufriedenheit
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Customer participation in service recovery
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Cai, Ruiying
Grewal, Dhruv
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Fu, Xiaoxiao
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Journal of retailing
Tourism management : research, policies, practice
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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The service industries journal
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ECONIS (ZBW)
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How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
2
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
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