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~isPartOf:"Journal of retailing"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~person:"Daunt, Kate L."
~subject:"Relationship marketing"
~type_genre:"Article in journal"
~type_genre:"Statistik"
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Relationship marketing
Beziehungsmarketing
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1
Consumer behaviour
1
Customer incivility
1
Customer service
1
Dienstleistungsqualität
1
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Daunt, Kate L.
Grewal, Dhruv
9
Noble, Stephanie M.
5
Verhoef, Peter C.
4
Cronin, J. J.
3
Evanschitzky, Heiner
3
Fu, Xiaoxiao
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Ruyter, Ko de
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Taplin, Ross H.
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2
Blut, Markus
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Cai, Ruiying
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Hult, G. Tomas M.
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2
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2
Moore, Susan A.
2
O'Cass, Aron
2
O'Gorman, Kevin
2
Okumus, Fevzi
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Journal of retailing
Tourism management : research, policies, practice
European journal of marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Public management review
1
The journal of services marketing
1
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ECONIS (ZBW)
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Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
Saved in:
2
Dysfunctional customer behavior severity : an empirical examination
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of retailing
85
(
2009
)
3
,
pp. 321-335
Persistent link: https://www.econbiz.de/10003892365
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