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~isPartOf:"Journal of retailing"
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
~type_genre:"Hochschulschrift"
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How call center location impacts expectations of service from reputable versus lesser known firms
Roggeveen, Anne L.
;
Bharadwaj, Neeraj
;
Hoyer, Wayne D.
- In:
Journal of retailing
83
(
2007
)
4
,
pp. 403-410
Persistent link: https://www.econbiz.de/10003598469
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