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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~person:"McColl-Kennedy, Janet R."
~subject:"Beschwerdemanagement"
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McColl-Kennedy, Janet R.
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Journal of retailing and consumer services
Journal of retailing
Journal of service research : JSR
2
California management review
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European journal of marketing : EJM
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Journal of the Academy of Marketing Science
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Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
2
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
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