//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~person:"Prentice, Catherine"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"purchase"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
4
Customer service
4
Dienstleistungsqualität
4
Emotion
4
Emotional intelligence
4
Intelligence
4
Intelligenz
4
Konsumentenverhalten
4
Kundenservice
4
Service quality
4
Beziehungsmarketing
3
Relationship marketing
3
Customer engagement
2
Customer satisfaction
2
Kundenzufriedenheit
2
Service encounter
2
Arbeitskräfte
1
Arbeitszufriedenheit
1
Artificial intelligence
1
Casino
1
Casinos
1
Cognition
1
Consumer behaviours
1
Customer integration
1
Customer loyalty
1
Customer response
1
Deregulation
1
Deregulierung
1
Frontline employees
1
Gambling
1
Glücksspiel
1
Hotel industry
1
Hotellerie
1
Hotels
1
Job satisfaction
1
Kognition
1
Kundenintegration
1
Künstliche Intelligenz
1
Memorable experience
1
Online community
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Prentice, Catherine
Das, Gopal
4
Mou, Jian
4
Paul, Justin
4
Akram, Umair
3
Gustafsson, Anders
3
Jebarajakirthy, Charles
3
Lunardo, Renaud
3
Söderlund, Magnus
3
Thaichon, Park
3
Trinh, Giang
3
Asante, Daniel
2
Asante, Eric Adom
2
Bogomolova, Svetlana
2
Borges, Adilson
2
Cambra-Fierro, Jesús
2
Camp, Kerri M.
2
Chakraborty, Debarun
2
Cheng, Zhendong
2
Cheung, Fung Yi Millissa
2
Darley, William K.
2
Das, Manish
2
Dhir, Amandeep
2
Fazal-e-Hasan, Syed
2
Geng, Shuang
2
Gázquez-Abad, Juan Carlos
2
Hagtvedt, Henrik
2
Hamelin, Nicolas
2
Hasan, Najmul
2
Hult, G. Tomas M.
2
Jones, Robert Paul
2
Kim, Sanghoon
2
Kumar, Ashish
2
Kwamega, Michael
2
Laroche, Michel
2
Lee, Hyun-Woo
2
Li, Guangxu
2
Li, Yanhong
2
Luethge, Denise J.
2
Martinez, Luisa M.
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Journal of retailing
Journal of hospitality marketing & management
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
3
The influence of identity-driven customer engagement on
purchase
intention
Prentice, Catherine
;
Han, Xiao Yun
;
Hua, Lian-Lian
;
Hu, Lin
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 339-347
Persistent link: https://www.econbiz.de/10011995641
Saved in:
4
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
5
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->