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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Services marketing quarterly"
~subject:"United States"
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Search: subject_exact:"Servicequalität"
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United States
Dienstleistungsqualität
547
Service quality
547
Customer satisfaction
331
Kundenzufriedenheit
331
Consumer behaviour
314
Konsumentenverhalten
314
Beziehungsmarketing
251
Relationship marketing
251
Customer service
78
Kundenservice
78
Einzelhandel
77
Retail trade
77
Beschwerdemanagement
58
Complaint management
58
Dienstleistungssektor
49
Service industry
49
Online retailing
45
Online-Handel
45
Quality management
37
Qualitätsmanagement
37
Viral marketing
35
Virales Marketing
35
Emotion
34
E-commerce
31
Electronic Commerce
31
Satisfaction
31
USA
31
Brand management
29
Markenführung
29
Customer integration
27
Kundenintegration
27
Arbeitszufriedenheit
23
Brand image
23
Confidence
23
Customer loyalty
23
Job satisfaction
23
Markenimage
23
Mobile communications
23
Mobilkommunikation
23
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31
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Ko, Yong Jae
2
Adjei, Mavis T.
1
Andrzejewski, Susan A.
1
Babin, Barry J.
1
Baker, Thomas L.
1
Barber, Nelson
1
Basil, Debra Z.
1
Boles, James S.
1
Borges, Adilson
1
Carter, Robert E.
1
Cattani, Kevin
1
Clark, Melissa N.
1
Daroczi, Zoltan
1
Evanschitzky, Heiner
1
Fini, Elham Ellie H.
1
Ford, John B.
1
Goodrich, Kendall
1
Greene, Henry
1
Griffin, Mitch
1
Haytko, Diana L.
1
Ho, Ting Hin
1
Howell, Ryan
1
Hsu, Maxwell K.
1
Johnson, Lester W.
1
Karande, Kiran
1
Khajehzadeh, Saman
1
Khantimirov, Denis
1
Kim, Tae Ho
1
Kim, Young K.
1
Kurata, Hisashi
1
Kurnia, Pepey Riawati
1
Larson, Brian V.
1
Lee, Eun Jung
1
Lee, Hyun-joo
1
Lemon, Katherine N.
1
Ma, Fei
1
Malhotra, Neeru
1
Manrai, Ajay K.
1
Manrai, Lalita A.
1
Marley, Kathryn A.
1
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Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
Services marketing quarterly
Working paper / National Bureau of Economic Research, Inc.
111
Health care management review : HCM review
27
International journal of hospitality management
25
Quality management journal : QMJ
17
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Health care financing review
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Discussion paper / Centre for Economic Policy Research
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
International public management journal
6
Journal of labor economics
6
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ECONIS (ZBW)
31
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1
Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
2
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
3
The determinants of customers’ intention to use smart lockers for last-mile deliveries
Yuen, Kum Fai
;
Wang, Xueqin
;
Ma, Fei
;
Wong, Yiik Diew
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 316-326
Persistent link: https://www.econbiz.de/10012025991
Saved in:
4
Is the information of customer types and preferences to personal selling worth the investment in innovative technology? : a modeling approach
Kurata, Hisashi
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 371-379
Persistent link: https://www.econbiz.de/10012026012
Saved in:
5
Service failure and problems : internal marketing solutions for facing the future
Paul, Justin
;
Sahadev, Sunil
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
Saved in:
6
Examination of credence and noncredence service advertisement strategies in the United States and India
Utkarsh
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 240-259
Persistent link: https://www.econbiz.de/10011940199
Saved in:
7
Speaking up against service unfairness : the role of negative meta-perceptions
Ho, Ting Hin
;
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 12-19
Persistent link: https://www.econbiz.de/10011645059
Saved in:
8
Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner
;
Malhotra, Neeru
;
Wangenheim, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
Saved in:
9
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
10
Service with a smile : does the type of smile matter?
Andrzejewski, Susan A.
;
Mooney, Emily C.
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 135-141
Persistent link: https://www.econbiz.de/10011442368
Saved in:
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