//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Basil, Debra Z."
~subject:"United States"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
United States
Beschwerdemanagement
1
Complaint management
1
Customer satisfaction
1
Dienstleistungsqualität
1
Dispute settlement
1
Konfliktregelung
1
Kundenzufriedenheit
1
Service quality
1
USA
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Basil, Debra Z.
Ko, Yong Jae
2
Andrzejewski, Susan A.
1
Babin, Barry J.
1
Baker, Thomas L.
1
Barber, Nelson
1
Boles, James S.
1
Borges, Adilson
1
Cattani, Kevin
1
Daroczi, Zoltan
1
Evanschitzky, Heiner
1
Fini, Elham Ellie H.
1
Ford, John B.
1
Goodrich, Kendall
1
Griffin, Mitch
1
Ho, Ting Hin
1
Howell, Ryan
1
Johnson, Lester W.
1
Karande, Kiran
1
Khajehzadeh, Saman
1
Khantimirov, Denis
1
Kim, Tae Ho
1
Kim, Young K.
1
Kurata, Hisashi
1
Lee, Eun Jung
1
Lee, Hyun-joo
1
Lemon, Katherine N.
1
Ma, Fei
1
Malhotra, Neeru
1
Manrai, Ajay K.
1
Manrai, Lalita A.
1
Marley, Kathryn A.
1
Martin, David S.
1
Martin, Kelly
1
Mazaheri, Ebrahim
1
Meyer, Tracy
1
Mooney, Emily C.
1
Namasivayam, Karthik
1
Newman, Christopher
1
Noone, Breffni M.
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Mazaheri, Ebrahim
;
Basil, Debra Z.
;
Yanamandram, Venkata
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10009158885
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->