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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Marketing letters : a journal of research in marketing"
~person:"Thi Nguyet Que Nguyen"
~person:"Vázquez Casielles, Rodolfo"
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Emotion
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Thi Nguyet Que Nguyen
Vázquez Casielles, Rodolfo
Septianto, Felix
8
Ladhari, Riadh
4
Prentice, Catherine
4
Chebat, Jean-Charles
3
Chiew, Tung Moi
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Journal of retailing and consumer services
Marketing letters : a journal of research in marketing
Australasian marketing journal
2
The service industries journal
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Journal of business economics and management
1
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ECONIS (ZBW)
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1
Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
Saved in:
2
It takes two to tango : the role of customer empathy and resources to improve the efficacy of frontline employee empathy
Ngo, Liem Viet
;
Thi Nguyet Que Nguyen
;
Nam The Tran
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012389857
Saved in:
3
When do-good meets empathy and mindfulness
Thi Nguyet Que Nguyen
;
Ngo, Liem Viet
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 22-29
Persistent link: https://www.econbiz.de/10012114111
Saved in:
4
Quality of past performance : impact on consumers' responses to service failure
Vázquez Casielles, Rodolfo
;
Belén del Río-Lanza, Ana
; …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 249-264
Persistent link: https://www.econbiz.de/10003549611
Saved in:
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