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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Post-Print / HAL"
~isPartOf:"Working paper / National Bureau of Economic Research, Inc."
~person:"Mou, Jian"
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Consumer behaviour
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Data protection
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Artificial intelligence
1
Chatbots
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China
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Communication
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Communication quality
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Computers as social actors
1
Consumer perceived value
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Corporate disclosure
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Customer service
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Customer value
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Datensicherheit
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Dienstleistungsqualität
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Human-computer interaction
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Information disclosure
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Kommunikation
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Kundenservice
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Kundenwert
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Künstliche Intelligenz
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Marketing management
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Marketingmanagement
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Mixed method
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Mobile Marketing
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Mobile communications
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Mobile marketing
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Mobilkommunikation
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Privacy paradox
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Privacy protection
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Privacy risks
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Privacy sensitivity
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Public relations
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Service quality
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Short-form video app
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Unternehmenspublizität
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Mou, Jian
Parguel, Béatrice
12
Benoît-Moreau, Florence
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Benghozi, Pierre-Jean
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Greenstein, Shane M.
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Grabisch, Michel
5
Jovanovic, Boyan
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Autor, David H.
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Capelli, Sonia
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Cavelius, Florence
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Gordon, Robert J.
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Jacquemet, Nicolas
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Mairesse, Jacques
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Sabadie, William
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Tucker, Catherine
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Zingales, Luigi
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Acemoglu, Daron
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Bajari, Patrick L.
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Bartel, Ann
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Bourmont, Marc De
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Brynjolfsson, Erik
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Chekkar, Rahma
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Chtioui, Tawhid
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Fairlie, Robert W.
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Garicano, Luis
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Gentzkow, Matthew Aaron
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Goldfarb, Avi
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Hausman, Jerry A.
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Hubbard, Thomas N.
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Ichniowski, Casey
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Larceneux, Fabrice
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Oster, Emily
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Shaw, Kathryn
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Sohn, Stefanie
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Youssef, Adel Ben
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Zylbersztejn, Adam
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Ali, Chiraz Ben
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Angeletos, Marios
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Journal of retailing and consumer services
Post-Print / HAL
Working paper / National Bureau of Economic Research, Inc.
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ECONIS (ZBW)
3
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1
Will artificial intelligence replace human customer service? : the impact of
communication
quality and privacy risks on adoption intention
Song, Mengmeng
;
Xing, Xinyu
;
Duan, Yucong
;
Cohen, Jason F.
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013209640
Saved in:
2
Understanding information disclosures and privacy sensitivity on short-form video platforms : an empirical investigation
Li, Jin
;
Zhang, Yulan
;
Mou, Jian
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014253509
Saved in:
3
Consumer perceived value preferences for mobile marketing in China : a mixed method approach
Huang, Lijuan
;
Mou, Jian
;
See-To, Eric
;
Kim, Jongki
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 70-86
Persistent link: https://www.econbiz.de/10012001283
Saved in:
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