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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Karande, Kiran"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Dienstleistungsqualität
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Customer satisfaction
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Karande, Kiran
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ECONIS (ZBW)
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Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis
;
Karande, Kiran
;
Ford, John B.
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Saved in:
2
Complaint as a persuasion attempt : front line employees' perceptions of complaint legitimacy
Khantimirov, Denis
;
Karande, Kiran
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 68-76
Persistent link: https://www.econbiz.de/10011883140
Saved in:
3
How context interferes with similarity-attraction between customers and service providers : the moderating role of support source
Arndt, Aaron D.
;
Karande, Kiran
;
Glassman, Myron
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 294-303
Persistent link: https://www.econbiz.de/10011528727
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