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~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~person:"Söderlund, Magnus"
~person:"Yan, Ruiliang"
~type_genre:"Article in journal"
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Customer satisfaction
12
Kundenzufriedenheit
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8
Dienstleistungsqualität
8
Distribution channel
8
Konsumentenverhalten
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Service quality
8
Vertriebsweg
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Söderlund, Magnus
Yan, Ruiliang
Prentice, Catherine
25
Park, Jungkun
23
Pantano, Eleonora
22
Dhir, Amandeep
20
Thaichon, Park
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Septianto, Felix
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Jebarajakirthy, Charles
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Paul, Justin
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Dwivedi, Yogesh Kumar
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Kaur, Puneet
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Lombart, Cindy
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Otterbring, Tobias
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Sands, Sean
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Klaus, Philipp
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Kuppelwieser, Volker
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Quach, Sara
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Souiden, Nizar
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Trinh, Giang
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Journal of retailing and consumer services
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business research : JBR
7
The international review of retail, distribution and consumer research
5
International journal of production economics
4
Psychology & marketing
3
The journal of product & brand management
3
European journal of marketing : EJM
2
International journal of business and systems research
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International journal of e-business research : an official publication of the Information Resources Management Association
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International journal of electronic commerce : IJEC
2
Journal of service management
2
The journal of consumer marketing
2
Australasian marketing journal
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Electronic commerce research
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International journal of business excellence
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International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of internet marketing and advertising : IJIMA
1
International journal of technology marketing : IJTMkt
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Nordic journal of business : NJB
1
Omega : the international journal of management science
1
Technological forecasting & social change : an international journal
1
The European retail digest : the authoritative guide to trends and developments in retailing across Europe
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ECONIS (ZBW)
29
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1
The strategic value of buy online and pick up from store service to the dual channel coordination
Pei, Zhi
;
Ghose, Sanjoy
;
Yan, Ruiliang
;
Zhou, Steve Bin
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014462194
Saved in:
2
Moderator variables in consumer research : a call for caution
Söderlund, Magnus
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303249
Saved in:
3
Service robots with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364466
Saved in:
4
When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Saved in:
5
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
6
Return policies and O2O coordination in the e-tailing age
Yan, Ruiliang
;
Pei, Zhi
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 314-321
Persistent link: https://www.econbiz.de/10012114171
Saved in:
7
Joking with customers in the service encounter has a negative impact on customer satisfaction : replication and extension
Söderlund, Magnus
;
Oikarinen, Eeva-Liisa
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 55-64
Persistent link: https://www.econbiz.de/10011826035
Saved in:
8
The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
43
(
2018
),
pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
Saved in:
9
The consumer experience : the impact of supplier effort and consumer effort on customer satisfaction
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 219-229
Persistent link: https://www.econbiz.de/10011747828
Saved in:
10
The depicted service employee in marketing communications : an empirical assessment of the impact of facial happiness
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 186-193
Persistent link: https://www.econbiz.de/10011743240
Saved in:
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