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~isPartOf:"Journal of retailing and consumer services"
~person:"Andersson, Pernille K."
~person:"Borges, Adilson"
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Customer satisfaction
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Andersson, Pernille K.
Borges, Adilson
Söderlund, Magnus
12
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Louis, Didier
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Journal of retailing and consumer services
International journal of hospitality management
1
Journal of business research : JBR
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
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1
Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.
;
Zhuang, Weiling
;
Borges, Adilson
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
Saved in:
2
Bridging the valuescape with digital technology : a mixed methods study on customers' value creation process in the physical retail space
Nöjd, Sture
;
Trischler, Jessica Westman
;
Otterbring, Tobias
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389867
Saved in:
3
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
4
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
5
Effects of mall atmosphere on mall evaluation : teenage versus adult shoppers
Massicotte, Marie-Claude
;
Michon, Richard
;
Chebat, …
- In:
Journal of retailing and consumer services
18
(
2011
)
1
,
pp. 74-80
Persistent link: https://www.econbiz.de/10008839772
Saved in:
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