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~isPartOf:"Journal of retailing and consumer services"
~person:"Asante, Eric Adom"
~person:"Fazal-e-Hasan, Syed"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Customer satisfaction
4
Customer service
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Dienstleistungsqualität
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Kundenservice
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Kundenzufriedenheit
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Service quality
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Dienstleistungssektor
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Service industry
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Arbeitsverhalten
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Implicit contracts
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Implizite Kontrakte
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Psychological contract fulfillment
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Service encounter quality
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Work behaviour
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Airline
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Airlines
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Beschwerdemanagement
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Brand credibility
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Brand image
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Brand management
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Complaint management
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Consumer behaviour
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Consumer services
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Credibility
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Customer-oriented deviance
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Dienstleistung
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Einzelhandel
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Ethiopia
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Fluggesellschaft
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Asante, Eric Adom
Fazal-e-Hasan, Syed
Prentice, Catherine
6
Gong, Taeshik
3
Harun, Ahasan
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Hollebeek, Linda D.
3
Mortimer, Gary
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Park, Jungkun
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Prybutok, Victor R.
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Quach, Sara
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Rokonuzzaman, Md
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Al Khateeb, Amr
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Bilgihan, Anil
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Fernandes, Teresa
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Francioni, Barbara
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Hinson, Robert
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Islam, Jamid Ul
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Japutra, Arnold
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Karande, Kiran
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Le, Hoang T. P. M.
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Lee, Kangcheol
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Loureiro, Sandra Maria Correia
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Molinillo, Sebastian
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Pacheco, Natália Araújo
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Paul, Justin
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Thurasamy Ramayah
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Journal of retailing and consumer services
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Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
2
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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