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~isPartOf:"Journal of retailing and consumer services"
~person:"Borges, Adilson"
~person:"Brengman, Malaika"
~type_genre:"Article in journal"
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Dienstleistungsqualität
4
Service quality
4
Consumer behaviour
3
Konsumentenverhalten
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Beziehungsmarketing
2
Einzelhandel
2
Relationship marketing
2
Retail trade
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Automated social presence
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Beschwerdemanagement
1
Complaint management
1
Customer motive attributions
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Customer satisfaction
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Customer service
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Einkaufszentrum
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Elderly people
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Emotion
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Field study
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Forgiveness
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Frontline employee
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Gender
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Geschlecht
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Human social presence
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In-store retail
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Innovation adoption
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Innovationsakzeptanz
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Interactive kiosk
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Kundenservice
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Kundenzufriedenheit
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Ladengestaltung
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Older consumers
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POS conversion Funnel
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Retail
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Robot
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Roboter
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SEM
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Service recovery
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Borges, Adilson
Brengman, Malaika
Prentice, Catherine
11
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Park, Jungkun
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Paul, Justin
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Journal of retailing and consumer services
Journal of business research : JBR
3
International journal of hospitality management
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ECONIS (ZBW)
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Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de
;
Willems, Kim
;
Cao, Hoang-Long
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
Saved in:
2
How customers motive attributions impact intentions to use an interactive kiosk in-store
Van de Sanden, Stephanie
;
Willems, Kim
;
Brengman, Malaika
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209666
Saved in:
3
Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.
;
Zhuang, Weiling
;
Borges, Adilson
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
Saved in:
4
Negative emotions, value and relationships : differences between women and men
Babin, Barry J.
;
Griffin, Mitch
;
Borges, Adilson
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 471-478
Persistent link: https://www.econbiz.de/10009768989
Saved in:
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