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~isPartOf:"Journal of retailing and consumer services"
~person:"Borges, Adilson"
~subject:"Service recovery"
~type_genre:"Article in journal"
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Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.
;
Zhuang, Weiling
;
Borges, Adilson
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
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