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~isPartOf:"Journal of retailing and consumer services"
~person:"Cambra-Fierro, Jesús"
~subject:"Complaint management"
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Complaint management
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Cambra-Fierro, Jesús
Gohary, Ali
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Hamzelu, Bahman
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Harun, Ahasan
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Journal of retailing and consumer services
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Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
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