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~isPartOf:"Journal of retailing and consumer services"
~person:"Cambra-Fierro, Jesús"
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Customer satisfaction
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Cambra-Fierro, Jesús
Prentice, Catherine
5
Mou, Jian
4
Paul, Justin
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Journal of retailing and consumer services
Journal of business economics and management
1
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Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
2
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
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