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~isPartOf:"Journal of retailing and consumer services"
~person:"Fazal-e-Hasan, Syed"
~subject:"Kundenservice"
~subject:"Salespeople"
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Kundenservice
Salespeople
Beziehungsmarketing
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Kundenzufriedenheit
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Relationship marketing
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Service quality
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Airline
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Airlines
1
Arbeitsverhalten
1
Beschwerdemanagement
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Brand credibility
1
Brand image
1
Brand management
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Complaint management
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Consumer behaviour
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Consumer services
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Credibility
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Customer-oriented deviance
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Dienstleistung
1
Dienstleistungssektor
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Einzelhandel
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Ethiopia
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Fluggesellschaft
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Frontline service employees
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Gender
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Geschlecht
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Konsumentenverhalten
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Markenführung
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Markenimage
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Mobile communications
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Mobilkommunikation
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Retail
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Retail trade
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Fazal-e-Hasan, Syed
Prentice, Catherine
4
Söderlund, Magnus
3
Asante, Daniel
2
Asante, Eric Adom
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Cambra-Fierro, Jesús
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Gong, Taeshik
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Kwamega, Michael
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Mortimer, Gary
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Park, Eunil
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Polo-Redondo, Yolanda
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Al Hakim, Zeina T.
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Altinigne, Nesenur
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Bagherzadeh, Ramin
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Boakye, Kwabena G.
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Cuny, Caroline
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Journal of retailing and consumer services
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Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
2
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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