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~isPartOf:"Journal of retailing and consumer services"
~person:"Mattila, Anna S."
~person:"Sharma, Piyush"
~person:"Stock-Homburg, Ruth"
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Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
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Service quality
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1
Beschwerdemanagement
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Mattila, Anna S.
Sharma, Piyush
Stock-Homburg, Ruth
Söderlund, Magnus
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Prentice, Catherine
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Journal of retailing and consumer services
The journal of services marketing
11
International journal of hospitality management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Neue betriebswirtschaftliche Forschung : Nbf
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Journal of business research : JBR
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Journal of service management
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Journal of service research : JSR
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Cornell hospitality quarterly : CQ
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Journal of hospitality marketing & management
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Journal of service research
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Journal of the Academy of Marketing Science
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Journal of travel and tourism marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Branding and sustainable competitive advantage : building virtual presence
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Gabler Research
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Handbook of hospitality marketing management
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International journal of internet marketing and advertising : IJIMA
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Journal of global marketing
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Journal of international consumer marketing
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Journal of retailing
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Journal of service theory and practice : JSTP
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Kompetenz in Wissenschaft & Management
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Services marketing quarterly
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The Cornell hospitality quarterly
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The journal of product innovation management : an international publication of the Product Development & Management Association
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1
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
2
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
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